Shipping & Returns Policy
Astrology Zone Calendar 2026
Official UK & Europe Distributor
Introduction
At Antidote Health Products Ltd, we aim to ensure that every customer is completely satisfied with their purchase. This policy explains our procedures for shipping, refunds, and returns, in full compliance with the UK Consumer Rights Act 2015 and the EU Consumer Contracts Regulations under the IOSS (Import One Stop Shop) scheme.
We are the official UK and European distributor for the Astrology Zone Calendar by world-renowned astrologer Susan Miller.
Summary of Shipping and Returns Conditions (for quick reference)
| Delivery | Returns |
| All UK orders are shipped via Royal Mail Tracked 24 or 48. | Returns accepted within 14 days of receipt (unused and in original packaging). |
| EU orders are sent via Royal Mail International Tracked under the IOSS scheme (VAT collected at checkout). | Contact orders@astrologyzonecalendar.co.uk for authorisation before returning your item. |
| Dispatch typically within 1–2 business days of order confirmation. | Refunds are issued to the original payment method within 5–10 business days after inspection. |
Please note: During November and December, delivery times may be extended due to increased Royal Mail and international shipping volumes.
Delivery Overview
We use Royal Mail Tracked 24 and Tracked 48 for UK deliveries, and Royal Mail International Tracked for EU and European orders. Tracking information will be provided once your order is dispatched.
Please allow additional time during November and December, as postal networks experience higher seasonal demand and delays can occur.
Eligibility for Refunds and Returns
Items must be returned within 14 days of receipt, unused, and in their original packaging. Proof of purchase is required. This policy complies with the UK Consumer Rights Act 2015 and EU Consumer Contracts Regulations.
Damaged or Faulty Items
If your calendar arrives damaged or defective, please email orders@astrologyzonecalendar.co.uk within seven (7) days of receipt, attaching photographs of the issue. We will arrange a replacement or refund once the return is verified.
Lost Parcels / Non-Delivery
All orders are sent via Royal Mail Tracked services. A “Delivered” status constitutes proof of delivery. If you have not received your order within the expected time frame, please notify us within seven (7) days so we can open a Royal Mail investigation. Replacements or refunds will only be issued once Royal Mail confirms the parcel as lost.
How to Return an Item
Please contact orders@astrologyzonecalendar.co.uk to obtain a return authorisation before sending your item back. Returns should be sent to:
Antidote Health Products, 28 Stondon Park, London, SE23 1LA.
Customers are responsible for return postage unless the item is faulty or was sent in error.
Refund Process
Refunds will be processed within 5–10 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method used for the purchase.
EU Orders via IOSS
VAT for EU orders is collected at checkout under the IOSS scheme, ensuring seamless delivery without customs delays. If a return is initiated, the VAT portion will be refunded as part of the total transaction amount.
Exchanges
We offer exchanges only for items that arrive damaged or defective. For all other cases, please follow the standard returns and refund process.
Contact Details
Antidote Health Products Ltd
Email: orders@astrologyzonecalendar.co.uk
Website: www.astrologyzonecalendar.co.uk
Last Updated
November 2025
Antidote Health Products Ltd | orders@astrologyzonecalendar.co.uk | astrologyzonecalendar.co.uk
